Fan Shop FAQs

All orders will be fulfilled within 1-3 business days of initial purchase. 

You will also be provided tracking information for your shipment.

You must first notify us at contact@alamodomeaudible.com for any returns or errors with your order.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part will be covered.

We do not charge a restocking fee, however shipping labels for returns are not provided, and the customer is responsible for shipping costs to return an item.

Make sure to first notify us at contact@alamodomeaudible.com for any returns or if there are any errors with your order. It is always best to include photos with your initial problem report to avoid additional delays.

Please follow the fit style and sizing guidelines listed in the product description. Unfortunately, due to manufacturing costs and shipping expenses, size exchanges will come at an additional cost to you. Thank you for understanding.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

Note that you must get in touch with the shipping carrier to try locating the lost order. If tracking information states an order was delivered but you haven't received it, we are unable to take responsibility and reship that order. In that case, any replacements would have to be at your own expense.

Unfortunately, we are unable to retroactively apply discounts to purchases that have already processed. What we can and will do, is match your coupon for your next purchase with us.

Contact us at contact@alamodomeaudible.com with your order details and the coupon code that you forgot to enter.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address.

Unfortunately, due to manufacturing costs and shipping expenses, we are unable to refund orders for buyer’s remorse. Thank you for understanding.

You must first notify us at contact@alamodomeaudible.com for any returns or errors with your order.

All returns should be made out to:

Alamodome Audible Returns
11201 Ed Brown Rd
Charlotte, NC 28273